Responsible Gaming at Winshark Casino

Our commitment to player wellbeing

Winshark Casino operates under the oversight of the Curaçao Gaming Control Board (license OGL/2024/589/0556) and follows responsible gaming standards that prioritise player welfare above commercial considerations.

Our staff receive ongoing training to recognise patterns of harmful play and to respond with discretion when a member reaches out for help.

We work alongside Canadian harm-reduction organisations to keep our policies aligned with current best practices in problem gambling prevention.

Tools available in your account

Inside the player dashboard you will find deposit caps, wagering ceilings, single-session timers, and reality-check pop-ups that can be configured in seconds.

Self-exclusion is offered in flexible windows, ranging from a 24-hour cool-off period to a permanent account closure that cannot be reversed without a formal review.

Once a limit is reduced it takes effect immediately, while requests to increase any boundary are held for a 24-hour reflection period before activation.

Recognising the early signals

Concern is justified when gaming begins to crowd out work commitments, family time, or hobbies that once brought enjoyment.

Chasing losses, hiding play history from a partner, or feeling restlessness when away from the platform are signals that should not be ignored.

Borrowing money to fund deposits, missing bill payments, or feeling guilt after a session are all indicators that a conversation with a counsellor would be valuable.

Guidance for a balanced approach

Decide on a fixed entertainment budget at the start of each month and treat any unspent balance as savings rather than a license to play more.

Pair every gaming session with an alternative activity afterwards, such as a walk, a meal, or time with friends, to reinforce that play is just one part of a wider routine.

Avoid logging in after alcohol consumption, during emotional distress, or when sleep-deprived, as these states impair judgement around money.

Underage protection

Winshark Casino is strictly reserved for adults who have reached the legal gambling age in their province of residence.

Parents and guardians are encouraged to install filtering software such as Net Nanny or Cyber Patrol on devices used by minors to block access to gambling sites.

Support contacts

• Canada Safer Gambling Helpline — 1-866-531-2600 (ConnexOntario, free and confidential, 24/7)
• Responsible Gambling Council resources at rgc.ca for province-specific assistance
• Winshark Casino care team at reachus@winsharknation.com — replies typically within 4 hours