Terms and Conditions

Account registration and verification

Only individuals aged eighteen or older, or the legal gambling age in their province of residence, may open a Winshark Casino account.

Each member is permitted a single active profile, and any duplicate registrations discovered during verification may be consolidated or closed at our discretion.

Identity verification through valid government-issued documents must be completed before the first withdrawal is processed, in line with our license from the Curaçao Gaming Control Board.

Deposits, wagers, and payouts

Funds deposited into a player account must originate from a payment method registered in the member's own name. Third-party transfers will be returned and may trigger a security review.

Minimum and maximum stake limits apply per game and are displayed within each title's information panel. Winnings are credited automatically after each round concludes.

Payout requests are reviewed by our finance team within forty-eight hours and dispatched through the original deposit channel whenever feasible.

Promotions and bonus integrity

Every promotional offer carries its own qualifying criteria, including wagering multipliers, eligible games, maximum cashout caps, and expiry windows that are presented before opt-in.

Strategies designed to lock in low-variance bonus profits, such as opposite-bet hedging on roulette or coordinated multi-account play, breach the spirit of our offers and lead to forfeiture.

Returning members who have not claimed a bonus for ninety days may receive reactivation rewards, the conditions of which differ from standard welcome packages.

Conduct on the platform

Members are expected to engage respectfully with support agents, live dealers, and fellow players in chat features, with abusive or discriminatory behaviour resulting in immediate sanctions.

Use of automated software, scripts, or bots to interact with games is strictly prohibited and will be detected by our integrity monitoring systems.

Attempts to circumvent regional restrictions through VPN services constitute a material breach of these terms and may invalidate winnings accrued during the period of misuse.

Dispute resolution and governing law

Complaints should first be directed to our customer care team, who aim to acknowledge submissions within twenty-four hours and reach a resolution within fourteen calendar days.

Unresolved matters can be escalated to the Curaçao Gaming Control Board, the licensing authority responsible for supervising Winshark Casino under permit OGL/2024/589/0556.

These terms are governed by the laws of Curaçao, without prejudice to mandatory consumer protection rights that members enjoy in their place of residence.

Support contacts

• Live chat available around the clock from the bottom-right corner of every page
• Email correspondence at reachus@winsharknation.com for queries requiring documentation
• Curaçao Gaming Control Board complaint portal at gcb.cw for unresolved regulatory matters