Privacy Policy

Information we collect

When you register an account we ask for identifying details including full name, date of birth, residential address, email, and telephone number, all of which support compliance with the Curaçao Gaming Control Board.

Financial information such as payment method references, transaction history, and source-of-funds documentation may be required for anti-money-laundering obligations.

Device data including IP address, browser fingerprint, operating system, and approximate geolocation is captured automatically when you visit the site.

Purposes of processing

Personal information is used to verify identity, process deposits and withdrawals, deliver customer support, and tailor the gaming catalogue to your preferences.

We also rely on this information to detect suspicious patterns such as multi-accounting, bonus abuse, or unauthorised access attempts.

Where you have opted in, your contact details may be used to send newsletters, tournament invitations, and personalised promotional content from Winshark Casino.

Sharing with third parties

Selected service providers, including payment processors, KYC verification specialists, and game studios, receive only the minimum data required to perform their function under contractual confidentiality.

Disclosures to regulators, law enforcement, or financial intelligence units occur exclusively when a valid legal request is presented or when statutory obligations apply.

We never sell member data to advertisers or external marketing brokers.

Security and storage

Sensitive information is encrypted in transit using TLS 1.3 and at rest with industry-standard AES-256, with access restricted through role-based controls and multi-factor authentication for staff.

Servers are hosted in jurisdictions that provide adequate data protection guarantees, and routine penetration testing is conducted by independent security firms.

Your rights as a member

Members in Canada may request access to their records, correction of inaccuracies, deletion of non-mandatory data, or restriction of certain processing activities, subject to retention obligations imposed by licensing rules.

Requests are normally fulfilled within thirty days, although extended timelines apply when verification of identity or external audits are required.

Concerns that cannot be resolved with our team can be escalated to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Support contacts

• Data Protection Officer — privacy@winsharknation.com
• General member assistance through the live chat widget inside your account dashboard
• Postal correspondence to the registered office published on the Winshark Casino contact page